Data Deletion Instructions

This page explains how to ask Fastlotoapp to delete the personal data we hold about you, in line with our Privacy Policy. It applies to data collected through this website, through our WhatsApp Business support channel, and through e-mail or Telegram.

1. How to Request Deletion

Choose whichever channel is easiest for you — all three lead to the same team:

Option A — By e-mail (recommended)

• Send an e-mail to info@fastlotoapp.com
• Use the subject line "Data Deletion Request"
• Include the identifiers your data is linked to: the WhatsApp phone number (in international format, e.g. +380XXXXXXXXX) and/or the e-mail address you used to contact us

Option B — On WhatsApp

• Open the conversation with our WhatsApp Business number
• Send the message DELETE (or "Delete my data")
• We confirm the request in the same conversation before we carry it out

Option C — On Telegram

• Message @fastlotoapp stating that you want your data deleted, and tell us which phone number or e-mail address it relates to

2. Verification

Before deleting anything we confirm that the request really comes from the person the data belongs to. Usually this simply means replying from the e-mail address or the WhatsApp number concerned. We never ask for identity documents, passwords or payment details as part of this check.

3. What Gets Deleted

4. How Long It Takes

• Acknowledgement: within 72 hours of receiving your request
• Completion: within 30 days of verification
• Confirmation: we notify you once the deletion is done
• Backups: residual copies in encrypted backups are overwritten in the normal backup rotation, within 90 days at the latest

5. What We May Have to Keep

In a small number of cases the law requires us to retain certain records even after a deletion request. We keep only the minimum necessary, and only for as long as required:

• Accounting and tax records (invoices, contracts, payment records) — for the statutory retention period;
• Records needed to establish, exercise or defend legal claims — until the relevant limitation period ends;
• Abuse and security records — where retention is necessary to prevent repeated abuse of our systems;
• Anonymised or aggregated data, which can no longer be linked to you, may be retained indefinitely.

6. Data Held by Meta / WhatsApp

Deleting your data on our side removes it from our systems. Copies of messages held on your own device, or data processed by Meta as the operator of WhatsApp, are outside our control. To delete your WhatsApp account or chat history with Meta, use the controls inside the WhatsApp app or see the WhatsApp Privacy Policy.

7. Other Rights

Deletion is one of several rights you have. You can also request access to your data, correction of inaccurate data, restriction of processing, or a portable copy of your data. See section 12 of our Privacy Policy for the full list and how to use it.

8. Contact